Recent Posts

3 Tips: How to Prepare Your Business for a Flood

2/27/2020 (Permalink)

Flood damage can occur quicker than you ever expected. Depending on the floods' severity. it can cause flooring, wall, and inventory damage. However, if you know that a flood is imminent, there are ways to protect your business by minimizing the destruction a natural disaster can create.  

  1. Make Backup Copies of Important Data

If you believe your building could suffer from storm damage, it is crucial to back up your data. This includes shipping records, customer data, and any inventory records that may not be retrievable if your computer system is damaged by water. Having more than one copy of your data can save you a lot of time and money during the aftermath of a potential flood. Consider cloud storage as a solution for retrieving real-time data in the event of a storm.

  1. Rent a Sump Pump

If your business location is at risk of a flood, consider investing in a sump pump. This machine is commonly used by flood damage and restoration service technicians to drain excess water from the impacted area. Portable and underwater pumps will ultimately reduce the amount of standing water you may encounter after a flood.

  1. Do Not Hesitate To Act

In the event of a flood, evacuate your customers and employees as quickly as possible to ensure their safety. It is important be vigilant regarding staying up to date on any flood watches or warnings. If a flood has a chance of taking place, shut down all vital systems and try to seal off all doors as well as windows once the building has been evacuated.

Knowing how to prepare for a flood and protect your business will not only reduce the damages, but it will also give you peace of mind before and after the event of a flood. Use these helpful tips to your advantage when preparing for a flood and avoiding the detrimental impact it could have on your business.

SERVPRO Fire Damage Restoration: Start to Finish

2/27/2020 (Permalink)

SERVPRO of Bethesda and Potomac can handle any size fire loss from the initial phases of clean up to the final stages of restoring one’s property. We have an in-house construction team that completes the highest quality of work for SERVPRO Bethesda and Potomac in Maryland.  

After a fire, it is vital to clean your property as soon as possible. If there is any standing water, it will need to be extracted for the building’s structure to completely dry.   

After the removal of water, SERVPRO can begin the cleaning process. In most cases, air purification will need to be completed using air scrubbers. Additionally, SERVPRO has the necessary professional cleaning products to prepare the property for any remaining repairs.  

If you have any questions, please do not hesitate to reach out at any time!

What Happens To Your Solar Panels During a Storm

2/27/2020 (Permalink)

Worrying about solar panel damage depending on the weather may not be your highest priority. Storms of all sizes have more than likely passed through the area at different points of the year. Most storms create little, if any, damage to your home. This does not mean you should not be concerned about the possibility of weather harming your home. High winds, rain, and other conditions have the potential to cause harm to the solar panels on your roof. It is important to understand what your home, including your solar panels, can withstand.

  1. Hailstorms

Hailstorms are less likely throughout the DC Metro area. However, when they occur, it can create problems for homeowners. Having this concern for your solar panels when hail starts to fall is common. Installing solar panels under the suggestions provided below will ensure that they remain in good condition:

  • The panels are made of tempered glass as well as a highly flexible material.
  • The panels are built to withstand impact from rock, hail, or similar materials.
  • Panels are usually only damaged from hail when stones hit the same spot repeatedly.
  1. Wind

Wind may be even more worrisome than hailstorms, especially if you live in an area where hurricanes are common. While high winds can cause roof damage, they are less likely to cause panel damage. This is due to the solar panels being able to withstand up to 140-mph winds. Panels can therefore withstand most hurricanes and certainly weaker storms.

  1. Storm and Rain

Installing high quality solar panels should ensure a lifetime of at least 25 years. These panels are well equipped to do their job effectively in the middle of severe weather conditions. 

When initially purchasing your solar panels, you may have wondered how they would succumb to the inclement weather. With high quality panels that meet the list provided above, you should not feel the need to worry about any damage to your solar panels, no matter how severe the weather is.  

How To Restore Toilet Flood Damage

2/26/2020 (Permalink)

When a toilet floods a commercial property, the water damage may affect more than one floor. If water impacts multiple building materials, it can lead to significant sewer damages that require restoration.

There are five steps you should take to clean up the damage and restore your property to a sanitary condition:

  1. Clear the Clog or Backup

Depending upon why the toilet is flooding, you may need to contact a plumber or sewage company. A clog or backup could be caused by materials that should not be flushed or a backed up sewer line. Until the problem is completely fixed, the flood will persist.

  1. Remove Standing Water

Limit the severity of the flood by eliminating all standing water. You will need to determine the extent the building’s material damages including the floor and ceiling. 

  1. Consult Restoration Specialists

Commercial water and sewer damage restoration experts can help determine which materials need replacement. In addition, these experts can assist with any cleanup and remediation. 

  1. Clean and Disinfect the Area

A flooding toilet can lead to the leaking of category two of three water. Category two, or gray water, may contain bacteria or chemicals, but does not contain solid waste. Category three or black water contains solid waste. Both types of water require cleaning and disinfection. 

  1. Dry the Affected Area

Take measures to dry the affected area that contain sewage damage as quickly as possible. This prevents the potential for mold growth or the development of any secondary damages.

When you experience sewer damage in a commercial property, rely on plumbers and restoration experts, such as SERVPRO professionals. These highly trained specialists can resolve the problem quickly and completely, enabling the tenants of the building to resume their business as soon as possible.  

Is Smoke Damage Covered By Insurance?

2/26/2020 (Permalink)

Are you dealing with smoke-related damage to your building? If your commercial building or the one adjacent to yours recently sustained a fire, you are most likely dealing with the aftermath of the event. You may be worried about making a claim with your insurance company. Is smoke damage a covered loss? Read on to learn everything you need to know about smoke claims that will help put your mind at ease.

Soot Damage and Insurance

Most of the time, smoke damage will be covered by your commercial insurance policy. This is often even the case if the fire occurred at an office right next to yours. However, there are some steps you should take to properly file your claim and increase your chances of being accepted:

  1. Contact your insurance company to report the smoke damage and file a claim.
  2. Assess your loss and prepare a smoke cleanup plan with the help of professionals.
  3. Record proof of any damage and repairs through pictures, receipts, and other documents.
  4. Prepare for the insurance adjuster to arrive for surveying purposes.

Following the steps above will increase the chances of restoring your property entirely. Having a solid plan in place will also make it more likely that your insurance company will approve your claim.

Smoke Cleaning Assistance

Creating an action plan for cleanup is one of the most important steps to the entire claims and restoration process. A reliable fire damage restoration company, such as SERVPRO, will arrive on an emergency basis. They will assess the situation and help you build a cleanup plan that will aim to reduce odors and eliminate smoke from your building.

Smoke damage isn’t easy to deal with and communicating with your insurance provider can be even more frustrating. Following the steps above and knowing where to turn for cleanup help can make your business’s post fire experience a more positive one.

Preventing Water Damage While Under Construction

2/26/2020 (Permalink)

A building does not have to be completed to undergo water damage. Construction projects are often delayed by water, pipe repair, and the subsequent damages a busted pipe causes. To increase profit for your construction business, you should take precaution and prevent floods in the first place.

The Cost of Damage

A delay during a project can cost you additional time and money. These are a few of the expenses you would have to think about when you may have to pause a project due to a broken pipe:

  • The labor needed to conduct the repair and rebuild the damaged area.
  • Mitigation charges from professional water remediation services.
  • Materials needed to rebuild the damaged section.

Non-monetary costs of the delay include damage to your reputation and potentially impatient clients. Your insurance company may cover some of the financial burden, however repairing the relationship with your client will be your responsibility alone.

The Prevention of Damage

Timely water pipe repair is a great solution. Instead, wouldn’t it be nice to avoid flooding in the first place? Before construction begins, we suggest creating a plan for careful on-site water management. Develop a drainage system, and test pumps as well as plumbing before proceeding with any major work. During construction, it is easy to let your plan fall to the wayside. Hiring someone to assure your team follows the guidelines will create a much smoother process for everyone. The designated person should monitor piping systems and help keep the air pressure in the pipes under control. Finally, keep water mitigation specialists on speed dial to ensure that if there is a problem, you can resolve it before a large area of your site is impacted.

Preventing water at your construction site decreases you chances of having to worry about water pipe repair. By keeping water sources closely monitored and structuring drainage systems wisely, you are more likely to stay on schedule ultimately leading to more customer satisfaction.  

Water Damage To Your Sports Complex

1/22/2020 (Permalink)

With this focus on athletics being such a staple for the region, it is no wonder why there are so many sports complexes for youth and adults alike throughout the city. When a disaster threatens this facility, you might find that the full scope of the damage far exceeds what your maintenance department is able to repair or restore on their own successfully.

Running a sports complex is very difficult with water damage threatening specific areas of the facility. Professional restoration services can help you get these damaged areas back to their normal operating conditions more expediently, which aids you in being available for the community and individual players as needed.

Our SERVPRO professionals begin the restoration process by assessing the full scope of the damage to the facility, determining all of the areas that have gotten effected and the best approach to remedy it. This process also helps to identify where the water is coming from so that this source can get stopped and the damage to it repaired while the restoration steps are underway.

Considering that many of the sports complexes have expensive flooring in areas like basketball courts, racquetball rooms, and indoor soccer or football fields, getting the water out of these areas is a top priority. Ultimately the goal is to preserve the floor as much as possible, implementing equipment like large drying mats to penetrate below the surface and pull out lingering moisture that could warp or disfigure the flooring.

Commercial Property After Water Damage

1/22/2020 (Permalink)

Flooding and water damage commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call, and we’ll be there fast with the help you need.

How Critical Thinking Can Help Communication

1/8/2020 (Permalink)

It has been said that the definition of insanity is “doing the same thing over and over again expecting different results.” So how do you get a message across when the most direct way is not working, or the other party isn’t exactly receptive? You have to change the delivery of the message without changing the message.

The concept of making a message more receptive isn’t the same as hiding pet medicine in a treat, the point of adjusting the message is so that the other party comprehends the message not just accepts it. It can take a lot of creativity and critical thinking skills to “customize information for the audience.” 

Years ago, there was a hashtag on Twitter #ExplainAFilmPlotBadly that centered around describing a film’s plot without any significant details. It was just as much fun to decipher the movie as it was to come up with a description all of your own. I then tried using it to train a group of support reps on how to deliver a message to a customer if they did not seem to understand or accept it: saying no without using “no,” describing directions on a computer or phone, etc. And this method seemed to click with those that I trained even more so than the standard “say this not that” lessons. So the idea was itself an example of how it worked.

These exercises helped to jump start the trainees critical thinking on how they can change the message and improve their customer service skills and increased efficiency. And are a great way to see you can help get your message across the next time you feel like you are stuck in a loop with a customer, coworker, or family member

When the Power is out , The Generator Should stay Out

1/8/2020 (Permalink)

Always place your generator Outside of the home for safety.

When the lights start to flicker one's first instinct is to grab the flashlights to be ready if the power goes out.

There is a large number of homeowners and businesses that own generators that can keep the vital systems in a building running.

The generators exhaust fumes very similar to your automobile. Making sure these fumes don't come back into your home is extremely important!

Generators should be placed Outside in order to exhaust the fumes out into the open.  Even putting the generator in the garage is not a safe practice, the generator should be outside of the home and venting away from any fresh air inlet.

When the power goes off and your property sustains property damage, call SERVPRO to do your repairs and mitigate the damage.


Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Seattle, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.