Recent Why SERVPRO Posts

We Are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO is Here to Help During This Time of Need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have 45 years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Bethesda / Potomac at 301-530-7400

Do's & Don'ts After a Flood by SERVPRO

3/2/2020 (Permalink)

Proceeding water damage, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and “slip and fall” hazards are a prevalent concern.
  • Only do activities that are safe for you to perform with the damage.
  • Wet materials can be VERY heavy. Be careful lifting them!

Have A Water Damage Emergency? 

  • What To DO After A Flood
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal or lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying if damage is in the summer.
  • Remove colored rugs from water damage.
  • Remove art objects to a safe, dry place.
  • Gather loose items from the floors.
  • What NOT To Do After Flooding
  • Don’t leave wet fabrics in damaged areas. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet.
  • Stay out of rooms where ceilings are sagging.

How Critical Thinking Can Help Communication

1/8/2020 (Permalink)

It has been said that the definition of insanity is “doing the same thing over and over again expecting different results.” So how do you get a message across when the most direct way is not working, or the other party isn’t exactly receptive? You have to change the delivery of the message without changing the message.

The concept of making a message more receptive isn’t the same as hiding pet medicine in a treat, the point of adjusting the message is so that the other party comprehends the message not just accepts it. It can take a lot of creativity and critical thinking skills to “customize information for the audience.” 

Years ago, there was a hashtag on Twitter #ExplainAFilmPlotBadly that centered around describing a film’s plot without any significant details. It was just as much fun to decipher the movie as it was to come up with a description all of your own. I then tried using it to train a group of support reps on how to deliver a message to a customer if they did not seem to understand or accept it: saying no without using “no,” describing directions on a computer or phone, etc. And this method seemed to click with those that I trained even more so than the standard “say this not that” lessons. So the idea was itself an example of how it worked.

These exercises helped to jump start the trainees critical thinking on how they can change the message and improve their customer service skills and increased efficiency. And are a great way to see you can help get your message across the next time you feel like you are stuck in a loop with a customer, coworker, or family member

When the Power is out , The Generator Should stay Out

1/8/2020 (Permalink)

Always place your generator Outside of the home for safety.

When the lights start to flicker one's first instinct is to grab the flashlights to be ready if the power goes out.

There is a large number of homeowners and businesses that own generators that can keep the vital systems in a building running.

The generators exhaust fumes very similar to your automobile. Making sure these fumes don't come back into your home is extremely important!

Generators should be placed Outside in order to exhaust the fumes out into the open.  Even putting the generator in the garage is not a safe practice, the generator should be outside of the home and venting away from any fresh air inlet.

When the power goes off and your property sustains property damage, call SERVPRO to do your repairs and mitigate the damage.

Why SERVPRO? 

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Seattle, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

 

Build An Emergency Kit

11/11/2019 (Permalink)

Whether if it is at home, in a business setting, or in your very own vehicle, it is important to be properly equipped with an emergency kit.

Now, the true question is what are the essentials needed to complete this kit? Ready.gov suggests having enough supplies to last you at least three days. In the state of an emergency, this is critical.

Below, you can find a list of items that we believe are necessary to include in your emergency kit:

  • 3 day supply of non-perishable foods
  • Water
  • First aid kit
  • Medication
  • Fire extinguisher
  • Hygiene products 
  • Flashlights
  • Batteries
  • Chargers
  • Clothes
  • Matches in a waterproof container
  • Wrench or pliers to turn off utilities 
  • Whistle - to signal for help
  • Pet supplies
  • Infant formula and diapers
  • Important documents such as insurance policies, IDs, and bank records in a plastic container

SERVPRO Is Ready For Any Disaster

11/11/2019 (Permalink)

When a disaster strikes, SERVPRO's Disaster Recovery team is ready for anything that happens. With a network of over 1,700 franchises, SERVPRO strives to be faster to any disaster. While in business for more than fifty years, our mission is to develop a team of people who focus on excellent service, fairness, and mutual respect. Our team is trained and equipped to handle fire, water, mold, and other specialty cleanup and restoration services. SERVPRO professionals are available 24 hours a day, 7 days a week and are ready to restore and clean your property. Our disaster recovery team has responded to an abundance of disastrous events. In the aftermath of a disaster, our objective is to help make it feel "Like it never even happened."

Did you know?

6/24/2019 (Permalink)

Residues (such as burning plastics or the soot from furnace disorders) form long chains of ionized smoke particles that assemble in corners or at junctions of walls and ceilings which are called smoke webs!

The picture is from a fire damage that our large loss division assisted with out of state. The building had 35,000 square feet that was affected, it took our team a few weeks to completely clean the facility. 

Does your business have a plan? Check out these tips:

Protect your people : Your employees are your most important business asset. These tips can help prevent them from being injured in a fire.

  • Fire Plans: Make sure your employees know what to do if there's a fire, including calling 911 immediately. Conduct a fire drill at least once a year to keep employees aware of your workplace fire safety protocol. 
  • Evacuation Plan: In larger buildings, post a fire evacuation plan in several spots around the workplace. Never include elevators in an evacuation plan; always use the stairs. 
  • First Aid: In case of fire injuries, your employees should be familiar with the location of the first-aid kit, which should be kept where possible hazards can occur most-such as in the kitchen.

What's the deal with that Bathroom Fan?

2/22/2019 (Permalink)

Keep your Fan Clean for a Happy Home

Bathroom fans are a unique part of your home’s overall health.  Oh sure, “getting that smell out” is one of the obvious benefits of the fan but it provides more than a clean smelling bathroom.

  • Did you know that a bathroom fan that’s used one hour a day will exhaust over 2,000,000 cubic feet of air a year, or the equivalent of the air inside 1,000 homes?

    The moist air that is created when you take a shower or bath can combine with spores and all kinds of organic materials that are brought from the outside into your home.  This can increase the occurrence of microbial growth , which has shown to cause several health conditions.

    Exhausting this moist are from the structure helps keep moisture levels low.  To be efficient , though, the vent on the fan should be cleaned and inspected on a regular basis to allow for proper air flow.

    Turn the fan off at the switch or circuit breaker before removing the vent cover.

    Remove the cover by pulling down until the cover is several inches from the ceiling.
  • Press the spring loaded wire clips, found on two sides of the cover, together then remove the clips from the slots in the fan housing.
  • Use a vacuum to clean the vent of lint and debris.

    Use an extension attachment to vacuum out the cavity of the fan.
  • The last step is simply replacing the vent cover and testing it out with a flip of a switch!

Do you know where your Shutoffs are?

2/22/2019 (Permalink)

Shutoff tags are a great way to reduce confusion during a loss

Knowing where your shutoffs are in your commercial building could save you thousands of unnecessary damage to your building.

Often times building owners will rely on the Fire Department to come in and shut off the water to the buildings once a loss has occurred.

Knowing where your shutoffs are and clearly marking them enables the building owner to shut off water several minutes before first responders can.

In the case of sprinklers that malfunction and turn on, just 1 minute less of water flowing could cut days off of a drying project.

If you don;t already , make sure you put together a plan of where the following shutoffs are:

  • Gas

  • Water

  • Electricity


Commercial buildings often times require elevated training and equipment to dry and repair.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.

We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO

SERVPRO specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Cold weather storms can cause damages to your home

2/22/2019 (Permalink)

Trees are often the cause of property damage during a storm

Severe freezing with high winds are a recipe for downed trees which can cause property damage.  Every year the Puget Sound experiences a few storms that pass through leaving millions of dollars in property damage.

The biggest source of property damage comes by way of downed trees which fall onto the roofs of homes.

Damage to Gutters and Siding are just a couple of the types of damage a home will incur.  Broken windows and roof penetrations are two types of damage that require emergency mitigation services to cover up the opening in the structure.

When damage from the cold and wind occur SERVPRO is the choice for repairing your damaged home.

Why SERVPRO?

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Seattle, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

When the Power is Out, the Generator should Stay Out as well

2/22/2019 (Permalink)

Always place your generator Outside of the home for safety

When the lights start to flicker one's first instinct is to grab the flashlights to be ready if the power goes out.

There is a large number of homeowners and businesses that own generators that can keep the vital systems in a building running.

The generators, which run on gas, exhaust fumes very similar to your automobile.  Making sure these fumes don't come back into your home is extremely important.

Generators should be placed Outside in order to exhaust the fumes out into the open.  Even putting the generator int he garage is not safe practice, the generator should be outside of the home and venting away from any fresh air inlet.

When the power goes off and your property sustains property damage, call SERVPRO to do your repairs and mitigate the damage.

Why SERVPRO? 

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Seattle, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

When Storms or Floods hit SERVPRO is ready!

2/22/2019 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage!

SERVPRO specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Building Pop Up Parking Garages to avoid Storm Water

2/22/2019 (Permalink)

Rising Storm waters can cause damage in Parking Garages

One of the biggest issues when heavy rains cause flooding lies underneath the commercial buildings of the Pacific Northwest.  As the amount of water flowing onto city streets overwhelms the drainage system, cars parked inside parking garages begin to take on water damage.

The issue is a worldwide one and important enough that Danish architects have drawn up plans to build parking garages that rise with the water level.

Until this type of system is common practice, making sure your building's drainage system is adequate is a top priority.

If the rains do overcome the drainage system, SERVPRO is available to mitigate the water in the structure as well as restore the vehicles that received damage.

Why SERVPRO?

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Seattle, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Rains Bringing Storm Damage Pains? SERVPRO is Here to Help!

2/22/2019 (Permalink)

Don't let the weather get you down 

The unpredictable weather of the last several weeks has brought about an incredible amount of inconveniences and headaches for many Central Seattle home owners and property managers alike.

The recent bouts of cold temperatures and snow, milder temperature and rain, and sporadic gusts have tested many of the neighborhoods and systems around the city, including backing up King County's West Point Treatment Plant to its maximum intake capacity and forcing the facility to temporarily bypass the excess into the Puget Sound.

Always Ready to Help

Because we are locally owned, we are ready and capable to respond at a moments notice. With 1650 franchises operating nationwide, SERVPRO  has access to equipment required to handle any issues a storm or flooding may bring.

The Importance of Adding Value to the Client/Realtor Relationship

11/7/2018 (Permalink)

The Importance of Adding Value to the Client/Realtor Relationship

SERVPRO  had the opportunity to interact with the That Realty Group sales team during a lunch and learn earlier this week. Both teams had a great time and shared a delicious meal form Palmetto Restaurant and Ale House. The focus of the lunch and learn was to highlight the benefits of SERVPRO residential service to both buyers and sellers of homes

One such benefit is the knowledge that any water or mold damage that is discovered during an inspection will be mitigated by a professional company with an excellent reputation and level of customer service. This can add peace of mind for the buyer, seller, and realtor throughout the transaction.

Realtors can also further develop a level of trust with their clients by being proactive with SERVPRO’s contact information in anticipation of an event. These events do not have to necessarily disastrous in nature either. A great example is a home was vandalized with tattoo ink on the front porch, windows, and some exterior walls, and this was within three months of purchasing the home. The homeowners felt angry, victimized, and embarrassed. And they were completely new with the police, so they reached out to their realtor. Their realtor contacted our office to see if there was availability to assist her former clients quickly, and SERVPRO was on site that same morning to determine the best action plan. The home was cleaned up and only a few pieces of wicker furniture needed to be replaced, saying the homeowner a significant amount. But more importantly, the homeowners and realtor relationship grew stronger even though their transaction had been completed. A month later when friends of the homeowner were looking to relocate, they immediately reached out to that same realtor because they trusted them to take care of those they cared about.

Realtors that utilize SERVPRO get the immediate benefit of quality, reputable work. But they also get the long-term benefit of adding value to their client relationships as well.  

Clear Communication and Customer Service

11/7/2018 (Permalink)

Clear Communication and Customer Service

Developing strong communication skills is essential for many levels of personal and professional success. Those same skills can be applied to assist in creating exceptional customer experiences. Practicing a communication skill will make that skill second nature and reinforce the benefit clear communication will have. Many communication skill drills involve role-playing, and while that can be helpful it is not necessarily retainable, and “retainability” is a significant part of training.

One of the alternatives to role-playing exercises is the “building block challenge.”Which involves breaking up participants into groups of three and having them work together to build a small set from a building block toy line. The catch is that only one person can see and read the instructions, one person is allowed to build the set, and the “middle person” identifies the pieces based on the description. You set a time limit and rotate roles so that each participant gets an opportunity with providing and executing the instructions and change out block sets each rotation to ensure each experience is different. The purpose of this activity is to build skills based around providing instructions and directions without having any physical input on the project. The challenge has been used to train over the phone technical support specialists and provided measurable positive changes to efficiency and customer service metrics.   

You may not provide support over the phone, but practicing conveying a message clearly while having tactile tools for the exercise to view progress, can improve your ability to communicate and provide benefits to personal, professional, and customer relationships.

How Critical Thinking Can Help Communication

11/7/2018 (Permalink)

It has been said that the definition of insanity is “doing the same thing over and over again expecting different results.” And if you have tried to make an eight-year-old do their homework or walk someone through a full system restore to their cell phone, then you may feel that this in fact true. So how do you get a message across when the most direct way is not working, or the other party isn’t exactly receptive? You have to change the delivery of the message without changing the message. Simple right, not so much.

The concept of making a message more receptive isn’t the same as hiding pet medicine in a treat, the point of adjusting the message is so that the other party comprehends the message not just accepts it. It can take a lot of creativity and critical thinking skills to “customize information for the audience,” but how do you practice that? Puzzles? Puns? Math? Well, yes. But there is a way to do so that doesn’t require an investment in school supplies.

Years ago, there was a hashtag on Twitter #ExplainAFilmPlotBadly that centered around describing a film’s plot without any significant details. It was just as much fun to decipher the movie as it was to come up with a description all of your own. I then tried using it to train a group of support reps on how to deliver a message to a customer if they did not seem to understand or accept it: saying no without using “no,” describing directions on a computer or phone, etc. And this method seemed to click with those that I trained even more so than the standard “say this not that” lessons. So the idea was itself an example of how it worked.

Some of the examples are simple and easy to guess:

Moody billionaire works out his abandonment issues by arguing with clowns (Batman).

And some were more complex and required a great deal of thought:

A widower’s son is kidnapped, and the only person that will help him has short-term amnesia (Finding Nemo).

These exercises helped to jumpstart the trainees critical thinking on how they can change the message and improve their customer service skills and increased efficiency. And are a great way to see you can help get your message across the next time you feel like you are stuck in a loop with a customer, coworker, or family memb

Document Drying and Restoration Services

11/7/2018 (Permalink)

SERVPRO  offers a variety of services from water/fire damage restoration, mold mitigation, and commercial/residential cleaning services. But did you know that we also provide Document Drying and Restoration for our commercial clients?

Damage from a water or fire event is not limited to the building and furniture. Sometimes files such as patient records, invoices, and legal documents are impacted by water, smoke, and soot contact. SERVPRO’s document drying process is designed to stabilize damaged documents and prevent further damage quickly. The treatment facility is secured, the chain of custody follows HIPAA guidelines, and our Drying Chamber personnel is Master HIPAA certified allowing them to handle protected health information (PHI).

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

SERVPRO document services also include digitization services that reduce the need for large filing rooms and help make data access more accessible for businesses. Certified destruction services allow for sensitive information to be appropriately disposed of and provide peace of mind to businesses and their clients.

Types of content:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

Vacant homes can be breeding grounds for mold growth

10/31/2018 (Permalink)

Vacant homes can be breeding grounds for mold growth. Quite often we are called to a vacant home that is up for sale or the renter has moved out. The realtor/rental agent has come to show the home and finds mold growing on the walls. Mold can be seen growing most often in the upper wall locations, though it is not unusual to see growth at the lower wall levels as well. Closets that have been closed will quite often have the worst mold growth, partly because they are dark and mold loves the dark.

What could cause this? No broken water lines are found, the water is usually turned off to the home. Sometimes the HVAC system is off and that is the source of the problem. Having the heating and air turned off creates a high humidity level in the home. When the HVAC system is off there is no airflow circulating in the home therefore the air becomes stagnant. This is the perfect scenario for mold development.

Here are some tips on preventing mold issues in vacant homes:

  • Always keep some heat and air running in the home. Set temperature so heat or air runs periodically during the day.
  • Open closet doors to allow for airflow and light to enter.
  • A ceiling fan left on low can help circulate the air in the home.
  • Open window treatments/blinds at least ¼ open to allow in extra light. Remember, mold loves the dark.
  • Visit the home occasionally. Just opening the doors and entering the structure allows for the exchange of fresh air and extra airflow. It’s also a great way to catch any issues before they become serious problems

Smoke and Soot Cleanup

10/31/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

What Used to Be...

10/31/2018 (Permalink)

Once upon a time not so long ago, there was a quaint little store located in a quiet little town.  The store was doing great and was a nice addition to the down town area.  

One day, the owner's husband passed away unexpectedly, leaving her in shambles.  She began to move on by putting all of her energy and focus into her store.  Soon, she had begun to acquire so much merchandise, that she had run out of shelf space.  

Boxes and totes, even closets began to expand with all of the stuff that she was bringing in.  The little town's people became concerned.  They called in their #WeAreLocal SERVPRO to help with the situation.  Not only were all three floors of this once beautiful building full, but the basement and the garage were also filled to the brim!  

When traumatic things happen, some people are unsure of how to cope.  This owner bought things to fill the emptiness inside and created for herself a very dangerous living situation.  With the help of SERVPRO, we were able to save the building and the woman's home.

When Winter Hits Hard

10/31/2018 (Permalink)

hen winter comes and you can have "faith" in SERVPRO.  Frozen pipes that can break and cause flooding as well as other types of water and fire damage that can cause trouble to your home or business are never convenient.  At SERVPRO "We can Manage the Damage" and have been helping customers deal with disaster for over 50 years.  SERVPRO has the Experience, Equipment and Expertise.  Besides water and fire damage we do mold mitigation and remediation.  Move outs and contents restoration.  We do Document drying and we also do carpets, upholstery, drapes and hard floors.  We can tackle  Biohazard, crime scene and vandalism which includes board ups

When Storms Damage Your Home or Business, SERVPRO is Ready!

10/31/2018 (Permalink)

torm damage can occur at any time and can cause an immense amount of harm to your home.  Heavy rains can cause flooding and powerful winds can cause roof damage and downed trees.  Some post-damage can create safety and health hazards as well, so having a plan to deal with the damage will help you to be ready to take steps immediately following the storm.  

Take Safety Precautions

Heavy winds and rain can create physical hazards such as collapsed roofing materials, window damage, collapsed walls or standing water in the basement or home interior. In addition, moisture can soak into furniture, carpeting, and building materials making the perfect environment for mold growth that can cause health issues. Shut off the main gas line if you smell gas. Beware of broken glass, exposed nails, and other sharp objects on the property. Contact SERVPRO to help do basic tasks to secure your property and make it safe to use. If necessary, arrange for an alternative place for you and your family to live while your property is being restored to safe living condition.

Photograph the Damage

If it is safe to move around your property, use your cellphone or a camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damage to your home immediately. The company will send out an adjuster to determine the extent of the damage so that payment for repairs can be made.

Your Restoration Company

  • Whether it is a business or residence, the restoration company will come to your property and their trained experts will do a thorough examination of the interior and exterior of your building. This will help them discover the level of the damage. In many cases, the restoration company will discuss the renovation plans with you and your insurance adjuster.
  • When everything is agreed upon, the work begins. Depending on what type of damage is present, this will determine the type of equipment the professional will use. In the case of flooding, they will use specialized pumps and vacuums to remove water from the affected areas.
  • Generators will be brought in to operate their dehumidifiers and air movers so mold and mildew do not have a change to make matters worse. Using customized cleaners, the specialist will then disinfect hard surfaces and shampoo salvageable carpets as well as apply deodorant to combat any odors.    

Once the Fire is Out-Who do You Call?

10/31/2018 (Permalink)

Although a fire itself does a significant amount of fire and smoke damage to items touched by flames - smoke, soot residues and water damage or flooding from the fire department will affect other parts of your home. It is important to take all necessary precautions before entering your home after experiencing fire damage.

Besides natural hazards that may exist, entering your house can be 1) unsafe and 2) lead to secondary damages as movement or foot traffic can make some of your personal items unsalvageable. Protect your investment wisely and hire an established restoration contractor like SERVPRO to help get you back on your feet after fire or smoke damage has affected your home.

SERVPRO has 24-hour emergency services available 365-days a year, including holidays. Our technicians have received the necessary IICRC certifications and follow all municipal and OSHA safety guidelines to perform fire damage restoration on your property.